Support
We aim to reply within two working days.
Email us at support@pennypal.zloot.org. It helps enormously if you include your device (for example “iPhone 14, iOS 18”), the app version from Settings, and what you expected to happen.
Common questions
I forgot my passcode for the app lock.
On the lock screen, tap “Forgot passcode?”. That removes the lock and signs you out, and you get back in with your email and password. None of your data is lost.
I forgot my account password.
Tap “Forgot password” on the sign-in screen and we will email you a reset link. If it does not arrive within a few minutes, check your spam folder, then email us.
How do I change my currency?
Settings → Currency. Every figure in the app updates to the currency you pick. You are asked to choose one during first-time setup too.
Can I change my budget after setting it up?
Yes, at any time. Plan → Budget lets you switch between 50/30/20, 70/20/10, your own custom percentages, envelopes, or zero-based budgeting.
Does MyPennyPal connect to my bank?
No. It never connects to a bank and cannot see your accounts. You enter your income and spending yourself, which is also why we never need your banking credentials.
How do I hide my balances when someone is nearby?
Tap the eye icon on the dashboard to hide every figure instantly. There is also a permanent switch in Settings → Privacy → Hide amounts.
My recurring bills are not appearing.
Bills are generated on a schedule. If a bill you added has not appeared after its due date, email us with the bill name and the date you expected it.
How do I export or delete my data?
Settings → Data & account. You can export everything you have entered, or delete your account entirely. Deletion is permanent.
Reporting a security issue
If you think you have found a vulnerability, please email support@pennypal.zloot.org with the detail rather than posting it publicly. We will acknowledge it and keep you updated on the fix.
Privacy and your data
What we collect and why is set out in full in our privacy policy. To export or delete your data, go to Settings → Data & account in the app.
A reminder about what MyPennyPal is
It is a budgeting and planning tool. We cannot give financial, investment or tax advice, and support staff can never see or set your password — we can only send a reset link to your own email address.